Riseup
As the first product designer at RiseUp, I was tasked with redesigning the entire platform, which had been originally developed with an outdated interface. My role involved transforming the user experience to create a more modern and intuitive design and describe the companant inside a brand new design system. I focused on enhancing navigation, simplifying access to key features like trainings and certificates, and integrating tools such as the LIA chatbot for user support. I was responsible for all aspects of visual and UX design, including creating illustrations and developing a cohesive visual language. The goal was to increase user engagement, improve mobile accessibility, and provide learners with the motivation and tools needed to succeed in their educational journey.
01
Problem Statement
The current RiseUp e-learning platform, built on an outdated project, struggles to engage users effectively due to its cluttered interface, limited access to relevant information, and lack of personalized features. Learners face difficulty in navigating the platform, accessing their training objectives, retrieving certificates, and receiving timely reminders, which negatively impacts user engagement and overall learning outcomes. To address these issues, there is a need to redesign the platform's dashboard, focusing on improving usability, delivering personalized experiences, and integrating tools like the LIA chatbot to enhance the user experience on mobile.
02
UX improvments
My approach was centered around simplifying navigation and creating a more personalized experience. The old dashboard, which was cluttered and overwhelming, was transformed into a streamlined hub called "My Activity." This reimagined dashboard prioritized the most relevant information, displaying upcoming sessions, incomplete tasks, and training paths that were directly tailored to each user. By organizing data in a way that resonated with learners’ needs, the platform allowed users to quickly find what they were looking for without unnecessary friction.
To enhance user motivation, we introduced a gamified interface for training objectives. This was a key addition, offering a more dynamic way for learners to track their progress. The design wasn’t just about displaying information—it was about motivating learners by giving them a clear sense of achievement as they worked through their courses. This interactive approach helped to create a more engaging learning experience.
An important aspect of the UX overhaul was the seamless integration of LIA, the chatbot assistant. LIA was embedded into the platform to offer real-time support and make navigating the learning experience easier. Rather than having to search for assistance, learners could ask LIA for help, set reminders, and access key features like certificates. One of the main pain points in the previous design was the difficulty in retrieving certificates via mobile. With LIA, this process became simple and instant, giving users more autonomy in managing their progress. Additionally, LIA sent timely reminders before upcoming training sessions, helping learners stay on track without needing to manually check their schedules.
03
User Interface design
The visual design of the platform underwent a significant transformation. The old, busy layout was replaced with a clean and modern aesthetic. The new interface focused on clarity, presenting only the most relevant data in a well-organized manner. The design adopted a minimalist approach, reducing unnecessary distractions while emphasizing key content. Visual hierarchy played a crucial role in the redesign, ensuring that important information, such as session deadlines and training paths, was immediately visible to users. This not only improved usability but also made the platform visually appealing.
Mobile accessibility was another priority. The interface was optimized for mobile devices, ensuring that learners could easily interact with the platform on smaller screens. Features like reminders, certificates, and gamified objectives were designed with a mobile-first mindset, making the platform more accessible and efficient for users who preferred learning on-the-go.
In sum, the solution brought a balanced blend of functionality and aesthetics. By focusing on the core needs of learners, the redesigned RiseUp platform became more intuitive, motivating, and visually engaging. The integration of personalized features, the support of LIA, and the simplified, mobile-friendly design all worked together to enhance the overall learning experience.
Some weaknesses of the RiseUp redesign include the complexity of integrating the LIA chatbot without overwhelming users, the challenge of balancing a simplified interface with the need to display all relevant information, and potential limitations in personalization for users with diverse learning needs. Additionally, the mobile-first design might not fully meet desktop users' expectations, and there may be room for further refinement in gamification to keep learners continuously engaged.
04
Result
The redesigned RiseUp mobile dashboard led to a significant improvement in user engagement. After implementation, user activity increased by 27%, with a 34% rise in session completion rates. The integration of LIA, the chatbot, saw a increase in interaction, particularly for setting reminders and accessing certificates. Push notifications through LIA helped reduce missed sessions. Additionally, the gamified objectives interface contributed to a boost in user retention, as learners found tracking their progress more engaging and motivating.
